Details / Q & A

Payment Methods

We currently offer two payment service providers, these are PayPal & Klarna, these options may be selected during checkout.

For card payments & Apple Pay these can be processed via Paypal. You can also pay via your Paypal Account by selecting the Paypal logo option at checkout.

Your chosen method must be selected and processed before goods will be dispatched. Please be aware that we cannot amend your Payment method or add further items to an order once an order has been placed.

Faulty, Damaged or Not Received

If your item has arrived damaged from delivery please provide images of the item, in particular the damaged section and the packaging. Please send these images along with your order details and a description of the issue to sales@northstarsupplies.co.uk. Once we receive this information we shall look into the issue and get back to you asap. All reports of damaged goods must be made within 24 hours of receipt.

Unless otherwise stated in a dispatch email, all orders will be dispatched complete and as such if an order is received incomplete please contact us within 24 hours. When contacting us, please provide details of the items received, the date received & an image of damaged packaging if items are missing.

If your received item is faulty or incorrect please provide all order and fault information along with any relevant images of the fault to sales@northstarsupplies.co.uk.

Order Discount

From time to time we may have discount codes released on Social Media, in addition to this we have clearance items which are heavily reduced. To keep up to date with our latest offers follow us on Facebook, Twitter & Instagram.

If you have a discount code this can be added on the cart page. Once you've added all your items click the View cart button and underneath the details will be the "I have a gift voucher or promo code". Click this and enter your code ensuring any uppercase or lowercase letters are added correctly. Once complete allow the page to refresh and your discount will be applied.

If you have any issues activating a discount code contact us via our chat service in the bottom right hand corner of your screen and we'll be happy to help.